If grievances are not redressed within a reasonable time, customers may contact the following Nodal Officers.
CTS, ACH / NACH
| Level | Name | Contact | Mail ID |
|---|
| 1st Level | Nilam Pawar | 020-24280050 | info@ramrajya.bank.in |
| 2nd Level | Rajesh Karanjkar | 020-24282005 | info@ramrajya.bank.in |
| 3rd Level | Dhananjay Sagare | 020-24280050 | jay.sagare@ramrajya.bank.in |
ATM Card / IMPS / UPI Related Query
| 1st Level | Shubham Khese | 020-24280050 | info@ramrajya.bank.in |
| 2nd Level | Rajesh Karanjkar | 020-24282005 | info@ramrajya.bank.in |
| 3rd Level | Dhananjay Sagare | 020-24280050 | jay.sagare@ramrajya.bank.in |
Nodal Officer for Customers with Disabilities & Branch Banking
| 1st Level | Gajanan Hadke | 020-24280050 | gajanan.hadke@ramrajya.bank.in |
| 2nd Level | Milind Bokil | 020-24282005 | milind.bokil@ramrajya.bank.in |
| 3rd Level | Amarbahadur R Ratour | 020-24280050 | a.rathour@ramrajya.bank.in |
Grievance Redressal Mechanism
| Level |
Authority / Stage |
Action |
Timeline |
Escalation |
|
1
|
Branch / Customer Care
|
Customer lodges a complaint via branch visit, email,
phone, or the bank's website portal.
|
Within 7 working days
|
If unresolved or unsatisfied, proceed to
Level 2.
|
|
2
|
Branch Manager / Regional Office
|
Unresolved complaints or rejected cases get escalated
to the Branch Manager or Regional/Zonal Head.
|
7–10 working days
|
If unresolved or unsatisfied, proceed to
Level 3.
|
|
3
|
Nodal Officer / Principal Nodal Officer (PNO)
|
Escalate the matter in writing to the bank's appointed
Nodal Officer or Principal Nodal Officer at the Head Office.
|
Within 10 working days
|
If unresolved or unsatisfied, proceed to
Level 4.
|
|
4
|
Internal Ombudsman (IO)
|
For certain partially or fully rejected complaints,
the case is internally reviewed by the bank's independent
Internal Ombudsman mandated by the Reserve Bank of India (RBI).
|
30 days total
|
If still unresolved within 30 days total, proceed to
Level 5.
|
|
5
|
RBI Ombudsman (External Authority)
|
If the bank fails to resolve the complaint within 30 days,
or if the customer rejects the final response, file a
complaint on the RBI Complaint Management System under the
Reserve Bank-Integrated Ombudsman Scheme.
|
After 30 days
|
External escalation to RBI.
|
